Refund policy

Returns & refunds

You may request a return within 30 days after your item is delivered. Items must be unused, in the condition received, and include their original packaging and accessories. Please keep your proof of purchase.

How to request a return

Contact Nasty Products through our Contact page with your order number, the item, and your reason for returning it. Please wait for return authorization and the correct return address before sending anything. Products may need to be returned to different supplier locations.

Restocking fee and return postage

Approved change-of-mind returns carry a restocking fee of 10% of the amount paid for the returned merchandise, after discounts and excluding taxes and shipping. For example, the restocking fee on a $30 returned item is $3. You are responsible for return postage on change-of-mind returns. Original outbound shipping charges are not refundable for change-of-mind returns.

We do not charge a restocking fee for an item confirmed to be defective, damaged on arrival, incorrect, or materially different from its description. Contact us so we can arrange the appropriate return or other resolution; do not purchase return postage for these cases before receiving instructions.

Damaged, faulty or incorrect items

Contact us as soon as you discover a problem. Include the order number and, where possible, photographs of the item and packaging. Keep the item and packaging while we review the issue.

Refunds

Once a returned item has been received and assessed, we will notify you of the outcome. Approved refunds are issued to the original payment method, less any disclosed applicable restocking fee and nonrefundable outbound shipping. Your payment provider may take additional time to post the refund. Contact us if you need help locating an approved refund.

Cancellations and exchanges

Contact us promptly to request cancellation. We cannot guarantee cancellation once supplier processing or shipment has started. For a different item, contact us about returning the original purchase and placing a separate order.

This policy does not limit any rights that apply to your purchase under applicable consumer law.